At South Hackney Florist, we are proud to be your trusted local florist, dedicated to delivering beautiful, fresh flowers to households and businesses throughout South Hackney. Our commitment to quality means every order is handled with care and professionally arranged to ensure your total satisfaction. We back every purchase with our fresh flowers guarantee, so you can shop in complete confidence.
We understand how important it is that your flowers arrive in perfect condition. If your flowers or arrangements arrive damaged or not up to our usual standards, please notify us immediately on the day of delivery. To help us resolve the issue quickly, we may ask for a clear photograph of the damage. Once we verify your claim, we will offer you a suitable solution without delay, including replacement or refund options, as outlined below.
Your satisfaction is our top priority, and every floral order comes with a guaranteed freshness window. All fresh flowers, plants, and bouquets supplied by South Hackney Florist are guaranteed to look their best for at least 5 days from the date of delivery, provided they are cared for according to the instructions supplied. Should your blooms wilt or deteriorate within this window, please contact us so we can assess and rectify any issues.
If you experience any problem with your flowers or delivery, we are here to put things right. Subject to our damaged-on-arrival policy and freshness guarantee, you are eligible for a full refund or a replacement bouquet. We will work with you to choose the best resolution, whether you prefer a fresh delivery on the next available day or a money-back refund. Our team will process approved refunds promptly and replacements will be prioritised for delivery at your earliest convenience.
We strive to make sure every order leaves you delighted, but in the rare event we haven't met your expectations, we want to hear from you. If you have a complaint relating to our flowers, delivery, or service, please get in touch as soon as possible. We will acknowledge your complaint promptly, investigate the issue, and keep you informed throughout the resolution process. Our friendly and experienced team is committed to resolving complaints fairly, always aiming for an outcome you’re happy with.
As a local florist deeply rooted in the South Hackney community, your satisfaction is our highest priority. We are proud to serve both households and businesses nearby, and we thank you for placing your trust in us for your special moments. If you have any returns, refund requests or feedback, please contact our shop directly. We look forward to delighting you with every order and continuing to be the florist you can rely on in South Hackney.
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