These Terms and Conditions ('Terms') govern your use of South Hackney Florist's e-commerce services, including ordering flowers online for delivery within South Hackney and the surrounding areas. By placing an order through this website, you confirm that you agree to and will abide by these Terms. Please read them carefully before making a purchase.
South Hackney Florist offers the online purchase and delivery of fresh flowers and related floral goods to customers located in South Hackney and its nearby areas. Our services are designed for both personal and business customers seeking reliable flower delivery throughout the locality.
To place an order with us for flower delivery in South Hackney, please follow these steps:
We take great care to ensure that all product descriptions, images, and prices are accurate and up-to-date. All flowers and goods are subject to availability, as the nature of flowers means seasonal variations may occur. Should a specific stem or item be unavailable, we reserve the right to substitute a suitable alternative of similar style and equal or greater value. Substitute items will be discussed with you where feasible.
All prices displayed on our website for flower delivery in South Hackney and nearby areas are inclusive of any applicable UK VAT. Delivery charges, where applicable, will be clearly indicated at checkout prior to payment. Payments are processed via secure third-party payment services. We accept a range of standard UK debit and credit cards. Your payment details will be collected and processed securely and will not be held by South Hackney Florist beyond the completion of your order transaction.
Full payment is required before orders are processed and dispatched. Orders for delivery in South Hackney will not be dispatched unless payment has cleared in full. We reserve the right to decline any order that fails payment checks or appears suspicious or fraudulent.
South Hackney Florist offers flower delivery throughout South Hackney and the surrounding areas. Standard delivery slots and any relevant cut-off times for same-day or next-day delivery are stated on our website. While we strive to deliver all orders within the indicated timeframe, times cannot be absolutely guaranteed.
Deliveries are made to the address provided by you during the order process. Please check and confirm the complete address and contact information, as we cannot accept liability for failed deliveries resulting from incorrect or incomplete addresses. If nobody is available at the recipient’s address at the time of delivery, we will follow any delivery instructions provided or, where possible, leave flowers in a safe place, with a neighbour, or attempt redelivery. If flowers cannot be delivered and are returned to us, you may be charged for redelivery or the order may be cancelled at our discretion, subject to refund deductions for wasted materials and delivery costs.
If you wish to amend or cancel your flower order, please notify us as soon as possible. Orders for South Hackney flower delivery can normally be changed or cancelled up to the point at which they enter the preparation process. Once your order is being prepared, cancellations or amendments may not be possible, particularly for same-day or next-day deliveries.
To cancel an eligible order, please contact us promptly using your order reference. We aim to process cancellations swiftly; any refund due will be returned to the original payment method within a reasonable timeframe, subject to our refund policy. Orders that have already been prepared or dispatched cannot be cancelled; no refunds will be available once flowers have been delivered unless the rights described under the "Returns and Refunds" section below apply. For custom or bespoke arrangements, cancellation rights may be limited due to the perishability and personalisation of the products.
We pride ourselves on delivering fresh, high-quality flowers in South Hackney. Due to the perishable nature of flowers, returns are generally not accepted. If you are dissatisfied with the quality of your flower delivery or believe your order is incorrect or damaged, please contact us as soon as possible (ideally within 24 hours of receipt) so we can assess and resolve the issue. We may request evidence, such as photographs of the flowers received, to investigate and determine an appropriate remedy, which may include partial or full refund, replacement, or other mutually agreed solution. Any approved refunds will be returned to your original method of payment.
While South Hackney Florist strives to offer a reliable and timely flower delivery service, our liability to you is strictly limited to the value of the items ordered, except where otherwise required by law. We cannot accept responsibility for indirect, subsequent, or consequential losses, whether arising from non-delivery, late delivery, or product issues. Our total liability in respect of any claims arising out of your use of our services (whether in contract, negligence, or otherwise) shall not exceed the purchase price of the flowers in question, unless otherwise required by applicable consumer protection law.
Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded or limited under English law. Furthermore, we will not be held liable for delays or failure to deliver caused by circumstances beyond our reasonable control (such as extreme weather, transport disruptions, or other force majeure events).
We take the privacy and security of our customers seriously. All personal data provided during the order process is handled in accordance with our separate Privacy Policy and the requirements of UK data protection laws. Sensitive payment information is processed securely by our third-party payment processors.
The content, images, logos, and design of the South Hackney Florist website are the property of South Hackney Florist or its licensors. You may not reproduce, copy, or reuse any part of this website or its content without our express written permission.
These Terms apply to all customers ordering flower delivery in South Hackney and the surrounding areas via our website. We reserve the right to update or change these Terms from time to time. Any changes will take effect as soon as they are posted to our website, and your continued use will signify your acceptance of the updated Terms. Please check this page before placing each new order.
If any provision of these Terms is determined to be invalid, illegal, or unenforceable by a court, the remaining provisions will continue in full force and effect.
These Terms and your use of our website and services shall be governed by, and construed in accordance with, the laws of England and Wales. Any disputes arising in connection with these Terms or any order made through South Hackney Florist shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have questions or need clarification regarding these Terms, please use the contact form provided on our website during working hours. We will be happy to assist you with any aspect of the order process, payments, cancellation, or general queries relating to flower delivery in South Hackney and surrounding areas.
These Terms and Conditions were last updated on the date shown at the top of this page.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in South Hackney, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near South Hackney.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
